At Daikin we stand by our product. That means when you choose Daikin you do so with the backing of a full range of technical and after sales support, locally warehoused spare parts and a team of dedicated Daikin service technicians in all the major Australian capitals. Your purchase is also backed by a Daikin commercial warranty. Not only does Daikin help you choose the best system for your needs, Daikin can help you manage your investment on an ongoing basis.
Post Sales Support for Control Systems
Control systems for larger projects can be complex, managing multiple systems across multiple sites and interfacing with third party systems, but if you don’t configure your system correctly you won’t get the most efficient performance from it. Daikin’s post sales support team are control systems professionals and can work with your installer to configure your system to perform at its best, helping you get the most out of your itouch Manager, itouch Controller, or third party control system.
Dedicated Service Teams
Daikin’s team of dedicated service technicians are Daikin specialists who know your climate control system inside and out.Based in major capitals across New Zealand, Daikin’s service teams provide fast response and full maintenance capability across the entire Daikin commercial range, helping you minimise downtime in the unlikely event of a problem with your system.
Locally Managed Service Requests
All service requests are coordinated locally in our New Zealand based service centre, where a dedicated service coordinator manages the entire process, arranging spare parts and booking a Daikin Service Technician for a time that is convenient to you, giving you a single point of contact throughout the entire process.
Daikin spare parts warehouses are located in key capitals in Australia and New Zealand: Sydney, Perth, Auckland and Christchurch, ensuring fast delivery and providing a rapid response to get your climate control system back on line quickly in the unlikely event of an outage.
Local Technical Support
At Daikin we’re proud of our reputation for superior after sales service and support. Our call centre is located in New Zealand, so you can be sure when you call Daikin you’re speaking to someone locally.
Operating from 8:00am to 6:00pm (Day light Saving Hours) & 8.00am to 5.30pm (After Day light Saving hours), Monday to Friday, Daikin’s call centre provides technical phone support, helping callers resolve the majority of problems on the spot. On basic troubleshooting and if an issue cannot be resolved by phone, Daikin’s support team can coordinate a service call from a technician, and coordinate warranty support.
All Daikin Commercial Products sold and installed in New Zealand are backed by a comprehensive 12 month warranty on parts, with a 36 month warranty on compressors for all VRV and rooftop package units.
An optional 12 month service under warranty is also available for all VRV units and Chillers for a nominal fee at time of purchase, for complete piece of mind. For more details, see Daikin’s commercial warranty agreement here.
Additionally, all domestic sales and some light commercial applications may be covered by the Daikin Australia Domestic warranty, with up to five years protection for even greater peace of mind. For more details contact a Daikin sales engineer – click here
Daikin also offers ongoing maintenance contracts. Daikin’s dedicated service team can provide pro-active servicing and repair to keep your climate control system running efficiently and minimise outages and downtime, if such a service isn’t available from your installer or engineer.
We're here to help
For all technical, service, warranty or support enquiries, contact Daikin’s Support team:
09 571 1101
Contact a Daikin Sales Engineer
A Daikin Sales Engineer will assess, plan and install the right air conditioning solution for you, with creativity and sensitivity to the needs of your family or business.